01 What Is Responsible Gaming and Why It Matters
Responsible Gaming It means gaming or betting in a way where the player remains fully aware of their financial limits, time, and mental state. At re999, we believe that when every player plays in a controlled manner, gaming becomes a truly enjoyable experience.
Online gaming is growing rapidly in Bangladesh. People of all ages — from younger generations to older adults — now enjoy Sports Betting, slots, and Live Casino. But like any form of entertainment, gaming requires a sense of moderation.
Responsible GamingThe three core principles are control, awareness, and balance. A player who follows these principles can enjoy gaming as a healthy form of entertainment. re999 puts these principles into practice not just on paper, but through real tools and systems.
Re999 follows international responsible gaming standards and operates under a Curaçao eGaming license.
02 re999's Responsible Gaming Policy
Re999 has a clear Responsible Gamingpolicies. The core aim of this policy is to ensure that our platform provides a safe and positive experience for every user.
- Strict age limit enforcement: No one under the age of 18 can register on re999. Age verification is mandatory during KYC.
- Transparent Information: The RTP (Return to Player) rate and risk level for every game are clearly disclosed.
- Advertising Policy: No re999 advertisement is directed at minors.
- Gaming under the influence of alcohol or drugs is strongly discouraged: If the system detects unusual behavior, the support team will reach out to you directly.
- Free from deceptive practices: re999 never pressures users to play more.
We believe a happy and healthy player is our greatest long-term asset. That is why Responsible GamingWe prioritize this above any business consideration.
03 How to Recognize Problem Gaming
Problem gaming or gaming addiction usually develops gradually. Often, you may not even realize that gaming is no longer just for fun. Go through the checklist below — if three or more points apply to you, consider seeking help.
Verify Your Identity
If you notice three or more of the above signs in yourself, please take a break from gaming and speak with our support team.
04 How to Use Our Safety Tools
After logging in to re999, go directly to Account Settings and Responsible Gaming section. You will find the following tools there.
Deposit Limit
Set a daily, weekly, or monthly deposit cap.
Time Limit
Decide in advance how many hours per day you want to play.
Loss Limit
Betting stops automatically once you reach a set loss amount.
Self-Exclusion
Deactivate your account for anywhere from 1 day to permanently.
Steps to activate these tools:
Log In
Log in to your re999 account.
Go to Settings
Click the profile icon and open "Account Settings".
Set Limits
Go to the "Responsible Gaming" tab and activate the tools of your choice.
Limits take effect immediately once set. Lowering a limit applies right away, but increasing one requires a 7-day waiting period.
05 Guidelines for Parents
Re999 places the highest priority on protecting minors. If you have children or teenagers at home, it is important to take precautions to ensure they cannot access any online gaming platform.
- Lock your device: Use a password or PIN on your phone or computer to prevent children from gaining access.
- Do not share your account details: Never share your re999 login credentials with anyone, especially minors.
- Parental Control Software: Keep parental controls enabled on your devices.
- Talk openly about gaming: Have an open conversation with your children about the risks of online gaming.
- Report a Concern: If you suspect a minor you know is using re999, please contact our support team immediately.
If an underage account is detected on re999, it is immediately suspended and any deposited funds are returned.
06 Where to Find Help
You are not alone in dealing with gaming-related problems. Beyond re999's own support team, a number of professional organizations can also help. Responsible Gaming Reaching out for help at any point is not a sign of weakness — it is the smart thing to do.
- re999 Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
- Email Support: [email protected] — We typically respond within 24 hours.
- Account Self-Exclusion: Activate it yourself from Settings for an immediate gaming break.
- Professional Counseling: Seek advice from a mental health professional — and let a family member or someone you trust know.
Re999 Support Team Responsible Gaming specially trained in this area. Any concern you share will be handled with complete confidentiality.