01 Introduction & Scope
Re999 is a trusted online gaming and Sports Betting platform serving users in Bangladesh and multiple other countries. This Privacy Policy Explains what personal data re999 collects from users of its website, mobile app, and related services, how that data is used, and how it is kept secure.
By registering or continuing to use re999, you agree to this Privacy Policy-'s full terms and conditions. If you disagree with any part of this policy, please refrain from using the re999 platform.
This Privacy Policy Shall Apply:
- All pages and services on the re999.win website
- On the re999 mobile application (Android and iOS)
- Re999 live chat and support system
- Re999 newsletters and promotional communications
This policy is published in English. In the event of any discrepancy with versions in other languages, the English version shall prevail.
02 What Information We Collect
Re999 collects various types of information to operate and improve its services. Below is a detailed breakdown of the types of Privacy-related information we collect.
| Data Type | Example | Collection Time |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | At Registration |
| Contact Information | Email, phone number, address | During Registration & KYC Verification |
| Payment Information | Mobile Banking/Nagad number, transaction history | During Deposits & Withdrawals |
| Identity Documents | National ID, passport copy | For KYC verification |
| Device Information | IP address, device model, OS | Automatically at Each Session |
| Gaming Information | Bet history, win/loss records | During Gaming Sessions |
Automatically collected data includes browser type, referring URL, page views, and session duration. This information is primarily used to improve platform performance.
03 Purpose of Data Collection
Re999 collects and uses your information only for specific, legitimate purposes. This Privacy PolicyYour information is never used beyond the purposes stated in-.
- Account Management: To ensure secure registration, login, and account safety.
- Payment Processing: To verify deposits, withdrawals, and transactions.
- Identity Verification (KYC): To meet regulatory compliance obligations.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: For providing support and resolving complaints.
- Platform Development: Data analysis to improve the user experience.
- Promotional Communications: To inform you about bonuses and offers (subject to your consent).
- Legal Obligations: To comply with directives from government or regulatory authorities.
Re999 never sells your data to advertising companies. You can unsubscribe from promotional emails at any time.
04 Data Storage & Security
Protecting your data at re999 is our top priority. We store your information using the highest industry-standard security technologies.
- Encryption: All data transmissions are secured with 256-bit TLS/SSL encryption.
- Server Security: Data is stored on dedicated secure servers with firewall protection.
- Access Controls: Only authorized personnel have access to specific data.
- Data Backup: Regular encrypted backups are maintained.
- Retention Period: Even after account closure, data may be retained for up to 5 years in accordance with legal obligations.
In the event of a data breach, we are committed to notifying the relevant authorities and affected users within 72 hours.
05 Cookies & Tracking Technologies
Re999 uses cookies and similar tracking technologies across its website and app. These technologies help enhance your browsing experience and analyze platform performance.
Types of cookies re999 uses:
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language and theme.
- Analytics Cookies: To understand how many users visit a given page — completely anonymously.
- Marketing Cookies: To show you relevant offers based on your preferences (subject to your consent).
You can disable cookies at any time from your browser settings. However, disabling certain essential cookies may affect the proper functionality of the platform.
06 Sharing Data with Third Parties
Re999 does not sell or transfer your personal data to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the data necessary to process transactions via Mobile Banking and Nagad.
- KYC/AML service provider: Trusted third party for identity verification.
- Game Software Providers: Authorized partners for operating gaming services.
- Legal Authorities: Disclosure of information is mandatory when required by court order or regulatory authority.
- Fraud Prevention Agencies: Information may be shared with relevant authorities to detect money laundering or fraud.
Before sharing any information with third parties, re999 ensures that their privacy practices meet or exceed re999's own standards.
07 Your Rights
Re999's Privacy Policy you have the following rights over your personal data. To exercise these rights, please contact our support team.
Right to Access
You may request to view the information we hold about you at any time. We will provide it within 30 days of your request.
Right to Rectification
If your personal data is inaccurate or incomplete, you may request a correction. Many details can be updated directly from your account settings.
Right to Erasure
You may request deletion of your data after closing your account. However, certain information may be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. Once an objection is raised, action will be taken within 7 business days.
Right to Data Portability
You may request an export of your personal data in a structured format such as CSV or JSON.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
08 Child Protection Policy
Re999 strictly does not provide services to individuals under the age of 18. Our Privacy Policy we do not knowingly collect data from any minors.
Date of birth verification is mandatory at registration, and proof of age documentation is required during the KYC process. If we become aware that any data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.
If you suspect someone you know who is a minor is using re999, please contact us immediately at [email protected]to let us know.
09 Policy Changes
Re999 reserves the right to update this Privacy Policy the right to partially or fully update this policy at any time. We will notify registered users in advance of any significant changes via email or platform notification.
Continued use of the re999 platform after any changes will be taken as acceptance of the new Privacy Policy have been accepted. We recommend visiting this page regularly to stay informed.
This Privacy Policy Last updated in January 2026 and effective immediately.
10 Contact Us
This Privacy Policy If you have any questions, complaints, or wish to exercise your data rights, please contact our dedicated Data Protection Team.
- Email: [email protected]
- Support: 24/7 Live Chat (Website & App)
- Response Time: Typically within 24–48 hours
For data protection complaints, please contact re999 directly in the first instance. If the matter remains unresolved, you may escalate your complaint to the relevant regulatory authority.
Our support team is available to assist you. You will receive direct and clear answers to any questions you have.